Incorrect balance

Before payment we called the contact centre andbtge voice prompted gave me the same amount as the self service . Which was paid . I called again and a R305 must be paid to make use of service . Yet again the voice prompt and self service also giving the same amount of R305 .

I have two screenshots indicating different amounts . All i want is to make use of the few days of December . I am not paying another cent . If you can't reconnect me then please refund me and I'm not waiting 48hrs as the payment eft was immediately.