FG
Feroza G

1 reviews | Active since Jun 2020

02 Jun 2020, 04:42

Incorrect amounted debited from account

Multichoice ********ly deducted R2 500 off my account. I called them the day I received an sms saying that R2 500 is scheduled to be debited in the 1st. I was assured by the consultant that he has stopped the debit order from their side and I am to pay them manually for the services rendered. This morning I wake up to find out that the ridiculous amount has been deducted from my account. Now the inconvenience of calling my bank to arrange for the debit order to be reversed. Moral of the story DO NOT go the debit order route....it’s like allowing people to help themselves to your money!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2020, 07:14
Official
Hi Feroza G, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2020, 11:00
Official
Hi Feroza G,

Thank you for contacting us. 

As per our telephonic conversation, please be advised that I have reconciled your account and canceled the Debit Order. 

Please be advised to make a payment of R838.00 to bring your account to date. 

Once again, I would like to apologize for the inconvenience caused. 

Kind regards
DStv Help Team


Best regards,