AK
Adel K
1 reviews | Active since May 2013
23 Jul 2015, 15:33
INCORRECT AMOUNT GENERATED - 40 DAY REFUND PROCESS
Multichoice incorrectly generated an amount of R950.00 from my account. When I phone they confirm the credit amount. On the 13/07/2015 I logged a call to be refunded and subscription to be cancelled via Fezile Khumalo *** this was not actioned. Phoned again 17/07/2015 - spoke to Khumbulani I was forced to send him a bank statement and Id copy for refund to be process even though DSTV at fault. This was done. No feedback received. Phoned again today 23/07/2015 and was told if refund was processed it would take 40days. Hows this possible? They take the incorrect amount, they confirmed the credit but I'm not getting my refund. Not only are their staff *********** but their systems are flawed.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Jul 2015, 13:24Hello adel.kruger,
Thank you for taking our call today.
Please accept our sincerest apology for the inconvenience caused in this regard.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
As discussed, we have scheduled the disconnection of services.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Please accept our sincerest apology for the inconvenience caused in this regard.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
As discussed, we have scheduled the disconnection of services.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Jul 2015, 13:24
Official
Hello adel.kruger,
Thank you for taking our call today.
Please accept our sincerest apology for the inconvenience caused in this regard.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
As discussed, we have scheduled the disconnection of services.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Please accept our sincerest apology for the inconvenience caused in this regard.
We regret that we provided you with a poor customer experience which is the exact opposite of what we pride ourselves on.
As discussed, we have scheduled the disconnection of services.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,