GA
Graeme A
1 reviews | Active since Feb 2015
13 Apr 2015, 09:37
Incorrect amount deducted yet again
On8th April an amount of R1266.20 was deducted from my account instead of the contract amount of R799.00. This is not the first time the wrong amount has been taken - I phoned and spoke to Marsha who told me my account was in arrears - how can this be when there is a debit order in place. Last month Multichoice deducted R250.00 being the amount required to correct the account after the last billing errors in February. Marsha called back in the afternoon and again said the account was in arrears, when I explained all the previous errors she agreed that there was a problem and said she would get her supervisor to call me - I am still waiting for the call. I would like someone looking at my account to go back to Jan '15 where it is clearly visible that again Multichoice is in the wrong. I demand now that monies taken *******ly be refunded and that this billing debacle be sorted out once and for all. Seems like Mulitchoice took on the contracts for the new Explora with absolutely no knowledge on how to bill contracted subscribers and as the required method of payment is by D/O they feel they have carte blanche to deduct what they like
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DStv (MultiChoice)'s replyOfficial
13 Apr 2015, 12:21Hello GAltenkirk,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Apr 2015, 12:21
Official
Hello GAltenkirk,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,