1 reviews | Active since Jul 2011
Incorrect amount debitted
<p>In September multichoice debitted an extra R617.60 off my account and i contacted them on the 15th of September to query this and they said i need to send my statement as proof as they cannot pick it up on their side which i did and they never came back to me until i contacted them again in October when they debitted another R345 extra off my account. I contacted them on the 5th of October to which they asked again for the statements which i sent AGAIN and still nothing. I followed up on the 15th of October again to which they asked for the statements again and i sent it again and now i followed up again today and they asked for the statements again today (27 October).</p>
Dear Chris
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Chris
We are acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Chris
Thank you for taking our call today.
We have referred your enquiry to our finance department for further investigation as only R 844.01 reflects on our end for September.
Feedback will be communicated as soon as more information becomes available.
Regards
Elna
Best regards,
Dear Chris
Thank you for taking our call today.
We have referred your enquiry to our finance department for further investigation as only R 844.01 reflects on our end for September.
Feedback will be communicated as soon as more information becomes available.
Regards
Elna
Best regards,
I am cancelling my DSTV today as you have taken another R444.00 off my account for this month which puts us at a total of R1406.60 to date that you have taken with out my permission.
I am cancelling my DSTV today as you have taken another R444.00 off my account for this month which puts us at a total of R1406.60 to date that you have taken with out my permission.
Dear Chris
Apologies for the inconvenience this has caused.
The investigation is still pending our finance department is doing all they can to trace the extra payment that was debited from your account as it doesn't reflect on your DStv account. We will provide feedback as soon as more information is available.
Please again send us proof of payment that reflects the extra R444.00 debited, Kindly send it to ***. You will then receive a case reference number which we will need to trace your proof of payment.
Kindly reply with the case reference number as soon as you have received it.
We await your response.
Regards
Elna
Best regards,
Dear Chris
Apologies for the inconvenience this has caused.
The investigation is still pending our finance department is doing all they can to trace the extra payment that was debited from your account as it doesn't reflect on your DStv account. We will provide feedback as soon as more information is available.
Please again send us proof of payment that reflects the extra R444.00 debited, Kindly send it to ***. You will then receive a case reference number which we will need to trace your proof of payment.
Kindly reply with the case reference number as soon as you have received it.
We await your response.
Regards
Elna
Best regards,
That has already been done in person here is my case number **********
That has already been done in person here is my case number **********