Incorrect amount billed and NO ONE can help
We have been on the Premium package including Showmax for R699pm for ages. On the 1st October, we have been charged R1097. Upon querying with DSTV, they first advise that 1 mobile stream and Boxoffice have been added to the account resulting in the additional charges. I advised them that we have not requested any changes or additions to the account. Now they advise that 2 mobile streams have been added to the account. I asked them who added them to the account or which device, they can not tell me this and now say they cannot refund or cancel. So magically these have been added to our account and now I must pay for something I didn't request. WOW! This is the most pathetic service and theft.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Oct 2024, 10:55Hi Nicola,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Oct 2024, 10:55
Official
Hi Nicola,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
10 Oct 2024, 12:08I have even tried to unsubscribe these 2 mobile streams that I did NOT sign up for and get an error message 'We're sorry. It looks like something went wrong, please try again later.' When I chat to an agent, they say they cannot cancel, I must cancel myself on the app!!!!! This is so frustrating. Now I am going to be charged for another month for this service that I did NOT sign up for with no way of cancelling? Come on DStv.
's update10 Oct 2024, 12:08
Reviewer Update
I have even tried to unsubscribe these 2 mobile streams that I did NOT sign up for and get an error message 'We're sorry. It looks like something went wrong, please try again later.' When I chat to an agent, they say they cannot cancel, I must cancel myself on the app!!!!! This is so frustrating. Now I am going to be charged for another month for this service that I did NOT sign up for with no way of cancelling? Come on DStv.