KB
Kobus B

1 reviews | Active since Nov 2015

03 Nov 2015, 08:29

Incorrect amount being debited

We have app**** for the Explora promotion for R799 each month, firstly it took 3 months to deliver the decoder and was delivered without the remote, it was collected and brought a new one... <br> Secondly the terms and conditions on the contract states that an amount of R799 should be debit but with a debit order. An amount of over R1550 has been debited every month, twice in a row. Making an arrangement for the balance to be debited the next month Multi Choice just debit the R1550 again. This is very frustrating as a customer and very unacceptable from Multi Choice, I am not able to withdraw the debit order because its a clause in the so called contract, but Multi Choice can deduct any amount they feel like. How is this not breach of contract.<br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 12:01
Official
Hello KobusBooyens,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,