Incorrect advertising

Express from the US is supposed to be on catchul within 24 hours. And phoning the call centre you are told after 11 minutes that you can go to the internet and donwload the the program for your own account. Why am I paying almost R1000 for something that is not working. The Fixer is supposed to be loaded on Saturday morning but DSTV cannot post that the item is not available as this will probably be seen as negative. I was told to sens an email if I wanted more info as the call centre can' t send and they cannot see as their system is too slow. So we just have to continue paying for poor service and false advertising.