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Candice P

1 reviews | Active since Sept 2012

05 Jan 2018, 08:14

Incorrect Account information given over and over

I am so tired of DSTV getting my billing incorrect. Every time i call in they have given me the incorrect amount to pay, ending up in my service being suspended and unnecessary reconnection fees added to my account. Escalated the issue to a manager, guess what a week later, my service is suspended again. I refuse to pay reconnection fees all the time. Please correct my account and remove my reconnection fees as i have made payment for the month!!!!!!!!!!!!Your service is pathetic!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2018, 08:35
Official

Dear Candice

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

CP
Candice P's update10 Jan 2018, 08:25
Reviewer Update
These are reconnection fees that you have billed me in error for. When i spoke to a manager, he agreed to remove this from my account and when i spoke to someone last week. Please reactivate my service and take these charges off. I will pay the R75 owing today. This is unacceptable that i have poaid for a service tht i am not using, please contact me to rectify this immediately!!!!!!!!!!!!!!!