incorrect account information

My account has been suspended. When i called the customer care centre the consultant advised that my account was inactive and the last payment received was in May which is incorrect because i have been paying the account last payment being on the 26th aug 2015. I sent through an email enquiry in this regard to the \contactus"option on their website but there has still been no response. my biggest concern is that 5 days of not being able to watch TV yet im paying for it."""