INCORRECT ACCOUNT BILLINGS AND LACK OF FEEDBACK

I logged a call with Phumzile Mathe on the 8 th of Sep 2017 because of payments that i made that are not reflecting on the DSTV side . I was promised that investigations will take place and they will call me back. 20 days later no one bothered to get back to me and they suspended my account again as usual because that is what they do best. My account is sitting with unallocated payments which they cannot pick up on their side but i send them proof of payments but they still cant help me. I phoned them again today and spoke to Nkosinathi who says he is a supervisor but he is NOT HELPFUL at all He put the phone on HOLD and eventually dropped the call. ABSOLUTELY TERRIBLE SERVICE. I dont know if they EVEN KNOW WHAT SERVICE IS.?????????????????//