Incorrect Account Biling

<p>Hi I'm Joseph Noah. During the whole month of December 2016 I was in hospital for heart surgery. In January 2017, my services where disconnected due to an upgrade which I have never requested in December 2016. The upgrade was from Compact to Premium. When I called in, the first consultant explained to me that it could've been my daughter(of 5 years old or 3 months old) who could've requested the upgrade. In that same week, my wife called, spoke to a consultant by the name of Lee and he explained that he will rectify the problem which he did and said I only need to pay R319.00 before the 02/02/2017, which I paid and he also said that I won't need to call in regarding my account. When I paid my account at Pck 'n Pay on 02/02/2017 I was told that I need to R693.00, which was a shock. I called in and spoke to consultant Hlengiwe Zwane and she advised that the account is incorrect as to the notes made by Lee. She assured me that I won't need to call in again, as my services would run smoothly. on 09/02/2017 at 3am, my serives was suspended (Error Code E16-1). This is very unprofessional and *********** from MultiChoice with my service. I'm now demanding that my service must be put back on and i'm also demanding that I would to have the month of March 2017 for free, as this is not my problem but either your consultant's problem or your billing system. I can be called on ********** 853, with regards to request and enquiry, before end of business today.</p>