Incorrecr Billing Again This Month/ Call Center Agents Speaking Different Stories.

I have been getting incorrect billing for the past two months, last month i paid R621 as advised, this month I am told that I need to pay R821. Every consultant i speak too tells me a different story on how the billing was structured, I was connected on Thursday and Told That I will need to pay R588 going forward. Yesterday I was disconnected and now told I need to pay R321I spoke to Khanyiswa on Thursday, who said the error was that Netflix was not unlinked and she reconnected the services. Yesterday, the services were disconnected and when i called today, i spoke to Sinovuyo Mqusi, for almost an hour, who is now telling me there is a balance B/F of R294, so multichoice no longer disconnects services if you owe them. When I ask to speak to the Manager Bulelani Nqwelo, she says that no manager is available to take my call. The inconsistency in the billing and inconsistency in the story the agents tell me is alarming. May you I kindly request that you arrange for someone to collect the dstv explora as all this nonsense seems to have started with that. May I also be refunded the R560 that I already, as we pay in advance, so that I can move to another service provider. Your urgent attention to this will be highly appreciated.