INCONVINIENCE AND NO CARE AT ALL

I CALLED DSTV ON THE 12 OF JUNE 2019 TO UPGRADE MY ACCOUNT FROM DSTV EXCESS TO DSTV COMPACT AND THE GENTLEMAN WHO ASSISTED ME (WHICH I DIDNT TAKE HIS NAME BUT THE SURVEY THAT I RECEIVED AFTERWARDS HAD A NA ME OF RAJAN SOOBRAMONEY) CONFIRMED WHEN I ASKED HIM THAT I WILL NOT HAVE TO MAKE ANY PAYMENT FOR THE UPGRADE ,HE TOLD ME THAT THE PAYMENT FOR THE UPGRADE WILL GO OFF MY ACCOUNT ONLY ON THE NORMAL DEBIT ORDER DATE WHICH WOULD BE THE 25 OF EVERY MONTH FROM MY NEW FNB ACCOUNT, AFTER THAT CALL I EVEN RECEIVED THE SURVEY AND RATED HIM 10 OUT OF 10 FOR GOOD SERVICES NOT KNOWING THAT I HAVE JUST RUINED MY KIDS SCHOOL HOLIDAYS. ON THE 18 OF JUNE 2019 MY ACCOUNT WAS DEACTIVATED WITHOUT ANY NOTIFICATION AND I CALLED THE MULTICHOICE ON THE 19 OF JUNE JUST AFTER 8 IN THE MORNING AND THE LADY THAT I SPOKE TO TOLD ME THAT I NEEDED TO MAKE A PAYMENT OF R188.87 FOR MY ACCOUNT TO BE ACTIVATED I THEN EXPLAINED TO HER THAT I WAS NOT ADVISED OF ANY PAYMENT THAT I HAD TO MAKE BEFORE MY DEBIT ORDER DATE AND SHE TOLD ME EVERY CONSULTANT KNOWS THAT THERES AN UPGRADE FEE THAT HAS TO BE PAYED, I ASKED TO SPEAK TO THE MANAGER AND SHE TRANSFERED ME TO A GENTLEMAN BY THE NAME OF WESLEY MOODLEY WHO TOLD ME THAT HE WILL SEND MY ACCOUNT TO BILLING THEY WILL HAVE TO LISTEN TO THE CALL THAT I MADE THE FIRST DAY WHEN I WAS UPGRADING MY ACCOUNT AND THEY WILL HAVE TO ACTIVATE MY ACCOUNT AND I ASKED HIM IF THEY WILL CALL ME BACK AND HE SAID YES THEY WILL AND I WAITED 24 HOURS STILL NO CALL. I CALLED THEM AGAIN ON THE 20 OF JUNE 2019 AND SPOKE TO ZAKHELE KHUMALO WHO TOLD ME THAT THEIR BILLING DEPARTMENT HAS NOT LOOKED TO MY QUERY AND THAT THEY TAKE BETWEEN 24 AND 48 HOURS BECAUSE THEY HAVE A LOT OF QUERIES BUT STILL AFTER 48 HOURS OF NO TV CONNECTIVITY IN MY HOME WITH MY KIDS WHO ARE ON SCHOOL HOLIDAYS BUT CANT WATCH TV I HAD TO CALL THEM BACK AGAIN ON THE 21 OF JUNE 2019 AND I SPOKE TO JADER WHO TOLD ME THAT ALL THEIR STAFF KNOW THAT CLIENTS SHOULD PAY AN UPGRADE FEE OF WHICH I WASNT TOLD OFF AND I EVEN ASKED THE PERSON WHO ASSISTED ME WITH THE UPGRADE AND SAID NO I DO NOT HAVE TO PAY ANYTHING. TILL TODAY I HAVE NOT BEEN ASSISTED I EVEN DOWN GRADED MY ACCOUNT BACK TO THE OLD ACCOUNT OF WHICH I STILL HAVE TO PAY AND EXTRA AMOUNT FOR THAT 1 DAY THAT I WATCHED THE TV. I AM NOT HAPPY WITH THE SERVICE THAT I HAVE RECEIVED FROM DSTV AND I DONT EVEN KNOW IF I WILL EVER GET ANY ASSISTANCE, BUT IF THERES ANYONE WHO CAN HELP ME CALL ME ON *** AND MY DSTV NUMBER IS ***3