Inconvenience

I recently discovered that DSTV failed to change onwership of the account from my mother to my name even thou they are debiting from my bank account. Went to the walking centre at Maponya years ago and change was confirmed however now am trying to link the smart tv to the account and details are still my mothers. Called the call centre for which a consultant (Sinankele) confirmed he would call the current main member to confirm the change and call me back but this has just been another wait with no calls forth coming. Second call to the call centre am now told that we need to go to the walk-in centre to redo this. Like why would i need to redo the same thing when you happily managed to change the banking details for debiting. I find this to be a waste of my time to have to go back and forth over a change