Inconsistent Service from DSTV and their Service providers

Customer number: ***7 I had 3 decoders with all Extra View connection, 2 off Explora 1 off Explora 2

All the above was struck my lightening

I took the Explora and Explora 2 to Randburg Call Centre they replaced it with 2 off Explora 3A and queried as to why am I not being upgraded with one Explora 3A and one Explora Ultra. The Explora 3A replaces the Explora and the Explora 2 should replace with the Explorar Ultra. I also notice the inconsistence of Randburg Service because the customer before me had the Explora 1 replaced with the Explora Ultra. When I queried with the Consultant assisting me as to whys does Randburg offer different services from different consultant. I was told to accept what they offering or keep my damaged items and that I would have to get a installer to connect my new decoders and the installer cost is for my own account. I took the 2 off Explora 3A very disappointed with DSTV Service to their customer.

I took the 3rd Explora to Mal of the South as mu nephew told me that he received excellent service form Mall of the South and they upgrade his Explora 1 with the new Explora Ultra and it also came with an Installation voucher.

On the Saturday 12 Feb 2022 I took my 3rd damaged Decoder to Mall of the South hoping to get a better service and all to find out that I was totally wrong as all these consultants be it at Mondoer, Mall of the South or Randburg provides a service depending on the how they feel on that day. The most arrogant consultant assisted me and he replaced my 3rd Decoder with an Explora 3A and wouldn’t think of the Explora Ultra. According to the Consultant, the store he works only issue the Explora Ultra with a Explora Ultra. This is such a lie because my nephew a week prior got upgraded from Explora 1 to Explora Ultra at the Mall of the South.

Then the Consultant removed the remote the box and told me that his store removes the new remote on swap outs and that we must use old decoder remote. Again another lie because this store did not remove the remote from my nephew’s upgraded box.

It shows that DSTV and their Service Providers do not have common process to follow with the customer. Each Service Provider process differ from store to store and within each store in a inconsistent from day to day