SM
Sinoxolo M
1 reviews | Active since Jul 2015
24 Jul 2015, 18:22
Inconsistent service
decoder has been scanning for over a week. Rebooted the system several times but nothing happened. Called the call centre and was told there is a delay connecting the signal. Made a second call, without getting any details, the staff member rudely told me I need to get an installer to check the cables. Same thing has happened to my friend this week with decoder, she was told to take her decoder to multichoice in which she did but still didnt work. she was advised that they will send someone to check the cables at her house. Why ddnt i get the same treatment, instead of being told to find an accredited installer yo check the problem and i wil b responsible for all cost incurrred.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Jul 2015, 11:54Hello Sinomhle,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that you need to test your decoder as it was searching for signal and have your installation checked by an accredited MultiChoice installer.
We also confirm that your service was suspended as per your request.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that you need to test your decoder as it was searching for signal and have your installation checked by an accredited MultiChoice installer.
We also confirm that your service was suspended as per your request.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Jul 2015, 11:54
Official
Hello Sinomhle,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that you need to test your decoder as it was searching for signal and have your installation checked by an accredited MultiChoice installer.
We also confirm that your service was suspended as per your request.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and advised that you need to test your decoder as it was searching for signal and have your installation checked by an accredited MultiChoice installer.
We also confirm that your service was suspended as per your request.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,