MX
Megan X
1 reviews | Active since Jun 2014
31 Jul 2020, 07:09
INCONSISTENT CHARGES
I am so tired of being charged a different amount every month when I am on a price lock package. I'm also tired of having to call a call centre where I am met with rude unhelpful staff.
Is there even anyone at Multichoice who can sort this out once and for all or do we have to go the legal route??
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 07:27Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2020, 07:27
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2020, 14:29Hi Megan,
As per our telephonic conversation, you have asked me to call you after 30 minutes. I called you at 2 PM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that your monthly subscription is R698.00. This charge is for ShowMax (R49.00) and your monthly subscription (R649.00. The ShowMax charge is billed every month on the 17TH because that is when you subscribe to the service.
Another reason for the payment to be inconsistent is Box Office. Please note that with Box Office you rent movies during the month, however, the charge will be added on your next billing date.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, you have asked me to call you after 30 minutes. I called you at 2 PM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that your monthly subscription is R698.00. This charge is for ShowMax (R49.00) and your monthly subscription (R649.00. The ShowMax charge is billed every month on the 17TH because that is when you subscribe to the service.
Another reason for the payment to be inconsistent is Box Office. Please note that with Box Office you rent movies during the month, however, the charge will be added on your next billing date.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2020, 14:29
Official
Hi Megan,
As per our telephonic conversation, you have asked me to call you after 30 minutes. I called you at 2 PM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that your monthly subscription is R698.00. This charge is for ShowMax (R49.00) and your monthly subscription (R649.00. The ShowMax charge is billed every month on the 17TH because that is when you subscribe to the service.
Another reason for the payment to be inconsistent is Box Office. Please note that with Box Office you rent movies during the month, however, the charge will be added on your next billing date.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, you have asked me to call you after 30 minutes. I called you at 2 PM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that your monthly subscription is R698.00. This charge is for ShowMax (R49.00) and your monthly subscription (R649.00. The ShowMax charge is billed every month on the 17TH because that is when you subscribe to the service.
Another reason for the payment to be inconsistent is Box Office. Please note that with Box Office you rent movies during the month, however, the charge will be added on your next billing date.
Kind regards
DStv: Hello Peter Team
Best regards,