KM
Kessy M
1 reviews | Active since Aug 2018
04 Apr 2023, 17:35
Inconsistent and unreasonable premiums
Please send me a reckon of this month's fees in order for me to see how I was charged double my premium for being 2 days late on my payment. This cannot be legal and needs to be investigated. Please also fix my Catch up viewing AGAIN, my channels are not complete. Looking forward to hearing back from you soon.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Apr 2023, 18:21Hi Matlhogonolo Molema,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2023, 18:21
Official
Hi Matlhogonolo Molema,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Apr 2023, 15:00 Hi Matlhogonolo,
Kindly note that we have tried contacting you on 079****747 to no avail.
The payment of R1341.76 is reflecting on the account and it was an over payment. There is credit of R688.00 as only R653.00 is due to cover the services per month.
Kindly note that there is a DisneyPlus subscription for R119.00 per month that has been activated on the account. This will be an extra amount charged.
Should you need any assistance, please contact us on ***.
Apologies for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Kindly note that we have tried contacting you on 079****747 to no avail.
The payment of R1341.76 is reflecting on the account and it was an over payment. There is credit of R688.00 as only R653.00 is due to cover the services per month.
Kindly note that there is a DisneyPlus subscription for R119.00 per month that has been activated on the account. This will be an extra amount charged.
Should you need any assistance, please contact us on ***.
Apologies for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Apr 2023, 15:00
Official
Hi Matlhogonolo,
Kindly note that we have tried contacting you on 079****747 to no avail.
The payment of R1341.76 is reflecting on the account and it was an over payment. There is credit of R688.00 as only R653.00 is due to cover the services per month.
Kindly note that there is a DisneyPlus subscription for R119.00 per month that has been activated on the account. This will be an extra amount charged.
Should you need any assistance, please contact us on ***.
Apologies for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Kindly note that we have tried contacting you on 079****747 to no avail.
The payment of R1341.76 is reflecting on the account and it was an over payment. There is credit of R688.00 as only R653.00 is due to cover the services per month.
Kindly note that there is a DisneyPlus subscription for R119.00 per month that has been activated on the account. This will be an extra amount charged.
Should you need any assistance, please contact us on ***.
Apologies for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,