1 reviews | Active since Dec 2014
Inconsistent
I have called Dstv 4 times today. Waisted R90 of air time. I called to just get downgrade my package and reconnect my services. I literally spoke to 4 different consultants giving me 4 different responses and different amounts. Eventually was told I can not downgrade my Acc when I was initially told I could downgrade if its before my debit order date. And my debit order dat is the 25th and today is the 6th. <br> I am so frustrated and very unsetisfied with the service I received. I have had my air time run out 3 times and all the time when I call getting a different consultant with different procedures. <br> I expect more from the Dstv customer care line than what I received. I still have not been assisted in any way. All I've received is more and more frustration.
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the billing on your account and the amount to pay before for you can downgrade service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on the billing on your account and the amount to pay before for you can downgrade service.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,