Inconsistency and incompetency of DSTV

Dear DSTV, I had a price lock contract that is due to expire on the 5th of December 2020. I made contact end of October 2020 and requested you to make contact and I spoke to several individuals. I was told that my contract is only expiring end November and I need to make contact then. I then made contact again on numerous occasions. I was told yesterday to make contact on the 5th of December 2020. Today I was contacted again and I was told I can take the price lock deal of R749 per month for 12 months. However it5 works out to R829 per month because I have a second decoder. First of all I never paid for the second decoder, why am I going to pay for it now. Secondly my account was debited with R991 instead of R799 for the month of November 2020. When I spoken to the person this morning I was told that I will not be reimbursed for the extra R192 that I was debited extra. Our relationship is now sour due to inconsistency when speaking to different individuals at DSTV. Please could someone contact me?