LS
Leonie S
1 reviews | Active since Oct 2017
11 Dec 2017, 15:18
Inconsistency
I called the call center on 3 separate dates and the voice prompts informed me that my account is active and next premium is due on the 31st December on all 3 dates. I then spoke to an agent Princess on the 8th December who informed me of two different amounts to pay after i asked her to confirm the premium in which i needed to pay as there seems to be a problem with their systems. She then confirmed R660.00 and then changed after some time and mentioned R817.00 and I told her i wont pay R817.00 cause i asked her to confirm twice. Today i called and was informed that my account is still active by the voice prompt and that i need to pay end of December. When i spoke to Oliphant today am told to pay R759.4 and they are sorry as its a system error. Am i supposed to just accept that after i asked for reconfirmation of the premium time and again??
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Dec 2017, 16:15Dear Leonie Stephens
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Dec 2017, 16:15
Official
Dear Leonie Stephens
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Dec 2017, 11:01Good day Leonie
Make I take this opportunity and apologise for the mis-communication received regarding your DStv account.
I've checked on the account and confirm that the service is disconnected due to non-payment. The last successful payment received is R250.00 dated 05 October 2017. Since then, we tried to debit the balance owed from your bank account but the payment would be unpaid.
Currently, the account has an outstanding balance of R773.40 due for payment. Paying the balance owed will not reconnect the service but the account will be on zero balance.
The pro rata balance will be charged from the day the service is reconnected with the reconnection fee.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Dec 2017, 11:01
Official
Good day Leonie
Make I take this opportunity and apologise for the mis-communication received regarding your DStv account.
I've checked on the account and confirm that the service is disconnected due to non-payment. The last successful payment received is R250.00 dated 05 October 2017. Since then, we tried to debit the balance owed from your bank account but the payment would be unpaid.
Currently, the account has an outstanding balance of R773.40 due for payment. Paying the balance owed will not reconnect the service but the account will be on zero balance.
The pro rata balance will be charged from the day the service is reconnected with the reconnection fee.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
LS
Leonie S's updateReviewer Update
13 Dec 2017, 13:54I have provided the account number in which I was complaining about and am aware of the above mentioned account. I have also spoken to an agent some time ago regarding this account and why payment for this account was/is not made.
Please referee to account number: ***2 which is in my husbands name Bongani Masikane.
LS
Leonie S's update13 Dec 2017, 13:54
Reviewer Update
I have provided the account number in which I was complaining about and am aware of the above mentioned account. I have also spoken to an agent some time ago regarding this account and why payment for this account was/is not made.
Please referee to account number: ***2 which is in my husbands name Bongani Masikane.