Inconsiderate treatment

I once complained about the impersonal response that I always receive from this company when I urgently need help. Today is the 4th day that I have been without DSTV channels that I pay for every month with my EASYVIEW(twin view). I have changed the password several times as the system requested, but every time the message "Error occcurred try again". This is what I have been confronted with for the four past days, and I don't know what to do next. Maybe the best thing is to cancel the service and severe my ties with this company. Regards Sephapho Mo***eng Customer no: ***6