EP
Ettienne P
1 reviews | Active since Aug 2012
12 Jul 2016, 08:36
incompotent call centre
<p>calles dstv call centre on 27-06-16 to reconect my services and reinstate the debit order.</p> <p>the lady said debit order will take 48 to be active and that my account shall be billed. but in blatant incompetance she forgot to tell me my billing date will be the 28th of every month and i need to pay cash for now. never did dstv send me a reminder about paying noting. just cut the service today. thank you dstv for your incompentent poor service.</p>
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DStv (MultiChoice)'s replyOfficial
12 Jul 2016, 09:29Dear Ettienne Pretorious
Please accept our sincere apologise for the inconvenience caused.
Thank you for taking out call as discussed the magtape is being sent to the bank three days before your payment date which the 28th, when you called our contact centre on the 27th it was too late for the debit order to go off.
We have reversed the reconnection fee of R50.00 charged. Total amount required to reconnect your service is R848.49 to view till the 27th July 2016. Then the debit order will go off on the 28th of each month going forward.
Further please find this link on how to pay : https://selfservice.dstv.com/how-to-pay
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply12 Jul 2016, 09:29
Official
Dear Ettienne Pretorious
Please accept our sincere apologise for the inconvenience caused.
Thank you for taking out call as discussed the magtape is being sent to the bank three days before your payment date which the 28th, when you called our contact centre on the 27th it was too late for the debit order to go off.
We have reversed the reconnection fee of R50.00 charged. Total amount required to reconnect your service is R848.49 to view till the 27th July 2016. Then the debit order will go off on the 28th of each month going forward.
Further please find this link on how to pay : https://selfservice.dstv.com/how-to-pay
Regards
Elna
Best regards,