Incomplete Resolution

On 3 January 2018 I logged a complaint via HelloPeter with regards to Multichoice debiting my bank account with an additional R180.00. I received a call back whereby I was informed it was a mistake. Unfortunately that is not suffice, due to the fact that it was breach of contract on your behalf due to the fact that I did not sign a contract authorising you to debit whatever amount you feel would do, and due to your mistake I was forced to pay unpaid fees on my bank account, have it affect my credit rating and have additional debit orders returned. I requested for the consultant to provide me with more information and how this will be rectified, needless to say I got tired of waiting for your call once again ........... NO FEEDBAC****!!