incomplete channels on catch and bad service received

I'm very frustrated & unhappy with dstv service be it call centre or dstv agency their service is very bad. I called call centre requiring assistance with the channels on catch up the guy i spoke to by the name of Tyson said he was fixing the error and he didn't then I took my time and went to Dstv Maponya personally when I got there on the 28th of Aug after waiting in the queue for more than three hours waiting to get in, the lady that assisted me was very unfriendly and rude I explained to her my issue which she was not willing to listen to and told me that I needed to bring a decoder so they can check it which i found it very strange why should i bring the decoder if my problem is the incomplete channels on catch up but she insisted that the decoder was needed. I went back with the decoder on the 5th Sept which I waited hours in the queue i got there at 10:30 and only got in round about 13:00. I was then assisted by a guy tried explaining my problem which i don't think he understood told him i was not getting all the channels on catch up gave him an example of which channels as he wanted to know told him I'm not getting Etv & sabc3 he then took my decoder checked it and told me maybe my decoder was full I told him that was not the case he then insisted that i get a new decoder he gave me a new decoder and started working on it saying he was sorting the channels problem without even asking me if was there any content on the old decoder that i needed which of course i recorded, me as a customer assumed that if he changes the decoder he will transfer all the content to a new decoder which he didn't now i lost all my recordings. when he was done he told me that it takes 48hrs for the channels to be loaded on catch up that did not make me happy at all because it meant i had to wait another two days to see if my problem has been sorted. I got home yes i did not have catch up on top of that my secondary decoder was now not working another inconvenience and I specifically told him that i have two decoders now i have to spend my time and my money to call the call centre to fix the problem that's if i find someone who is competent there because their call centre staff is as *********** as the ones in the walk in agencies. now my question is who do you turn to, to get service or what you want from dstv its so frustrating the WhatsApp self service you always get one answer Im new i don't understand. My goodness and yet I'm paying for this service it seems like once dstv has got your business they don't care anymore they don't care about your needs, can we get another competitor for dstv so that we can leave dstv and go to them maybe that will be their wake up call and service their customers with excellence. I'VE REALLY HAD IT WITH DSTV BAD SERVICE!!!!!!!