Incompitent Call Centre

I don't see the point of having so many people working for you. None of them including management knows what Customer Service is or what its about. Having been in customer service for over 11 years this is by far the ****tiest service ever received.

here goes... I have been paying my fiancé and my mother's dstv accounts for the past year, a mistake was made by me by paying my mother acc twice on 30/09/2019. I have called several times speaking to the whole of multichoice agents in the country including management, who all claimed that the issue was resolved. All that was needed is for them to credit my fiancés acc with the credit from my mother's, to this day this hasn't happened, no feedback and no resolution, Simonay Plaatjies who claimed to be a TL at the call centre assured me that this would be sorted once I sent my fiancés ID copy, they reconnected the service and it worked for a few days the disconnected. Each week we have to call in asking for the service to be reconnected and they do but we have to fight to get that done after sending all the payment references and acc numbers and id copies. We have been told that the connection fees and such would be waived but yet my balance says otherwise.

Now I would like a senior manager to contact me even is its the Customer Service Manager so I can walk him or her through what customer centricity is. I would also like to have all those that I spoke to who claimed that this issue was resolved to be reprimanded some how. I want you to listen to the calls of them telling me and my fiancé that its all been fixed and we shouldn't have any further problems going further because that was a blatant lie and a complete waste of our time. Today the services have been disconnected again, and we have to call.

Multichoice has the money on their side and are very quick to disconnect the service and add connection fees with out considering the fact that the payment was made. Had they to refund me the money the payment would have been made but no.

If this is the service u pride your selves on then I would reconsider even you Call Centre Manager. Fire whom ever that is and get some 1 who knows what they are doing.

Mothers acc number MS Somdle-***0 Fiancés acc number NJ Mbalane-***6 My number is *** that if you will even bother calling back or even following up on this issue that has been going on for a month now

Regards Max Somdle *** ***