INCOMPITENCE,LACK OF SKILLS AT HEAD OFFICE

It is my experience that most of the managers I spoke to at Dstv in Randburg is *********** to deal with customer matters which have been handed over to them from the call agents. I had an issue with the purchase of a decoder. Neither the 7 call agents or 3 managers could resolve the matter. I have not yet received the decoder after placing the order 15 days ago. I was in the branch thrice to do their work for them. One of the presumably "manager" is never at her desk when she has told me to call her personally regarding the matter. Furthermore she told me that the delivery would be sorted out. Yet there was no paper trail. I called in 7 times in one day@was send from pillar to post. The head office staff in the Randburg branch need to seriously upgrade their skills,because it is flawed. Receiving assistance from them is zero..