sC
somilla C

1 reviews | Active since Jan 2012

23 Nov 2016, 08:13

***********ency at its greatest...

<p>Payment was made on the 25/10/16, for the month of November. On teh 01st my dstv was disconnected, when I called, i was asked to send the pop to ********** sent 01/11, ref ********** 0 no reply was received, on the 15th i was disconnected again, called again, spoke to Lundi, sent pop to ********** again no response, on the 22/11, i get disconnected again, call teh call centre, asked to send POP to ********** I am still disconnected, I made payment on the 25/10, I cant understand how useless yourll are, I was told my Dumisani that you have a backlog, so Im paying you for a service i am not receiving, i keep getting disconnected, Are you going to refund me for teh days you have disconnected me? Yourll are just so useless, I am so livid,, this is how you treat your customers...so here I am without a service i paid for earlier then the required date... thats what you get for being a responsible customer...</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2016, 09:55
Official

Dear Somilla

We acknowledge receiving your complaint. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2016, 13:54
Official

Dear Somilla

A follow up request has been sent to our finance department to urgently assist in allocating your payment. Feedback will be communicated as soon as your payment has been allocated.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Dec 2016, 17:47
Official

Dear Somilla

We confirm payment has been allocated.

Regards

Elna

Best regards,