CK
Cornel K

1 reviews | Active since Dec 2017

19 Dec 2017, 20:47

***********e Staff

I have been struggling for more than 8 months with various Dstv staff from so called managers to your everyday technical adviser and account boffin!! They all know nothing and are sorting your account out as of this moment, and ques what you have to spend another 20 to 50 minutes on your phone to your expense and the next day you will be disconnected again. I joined the PRICE LOCK package be warned don't ever do it, I have had problems from day two, charged for a extra explora decoder, debit orders of R4000.00 going off my account and much more! After one year I am still in the same situation and the best of all you can't call the DPP department directly!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Dec 2017, 08:07
Official

Dear Cornel

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Dec 2017, 10:23
Official

Good day Cornel

Please accept our apology for your inconvenience.

The billing query is pending investigation from the Price Lock finance team.

You will be updated with the feedback once received.

Kind regards

Dinah

Best regards,