***********, unhelpful, rude and spiteful

The payment I made on the 29 July of R100 is not reflecting on dstv account. I have spoken to callcentre agent on the 2 August and was advise to email payments to unallocated payments and pay R46 additionally and also call finance on monday to update. Monday 3Aug I spoke to Boitumelo Shebe which I also email proof of payments, she reconnected account. My services was disconnected today and spoke to *****goe who would not assist me and refer me to branch to resolve my account issue and according to her there's no records that I have phoned the callcentre for last 5 months. I told her that is untrue as I had to call for up and downgrades and I have e-mails as proof. I requested to speak to manager and she left me waiting for 5min and I spoke to Selebe which is supervisor who dropped the call after another 5min wait. They never tried to call me back, I had to call once again to dstv. I have proof of payments, proof of speaking to consultant why do I have to be inconvenience visiting the branch where clearly dstv have not updated my payments (adding unnecessary re connection fees) and have to speak with unhelpful, rude no compassion consultants as *****goe and selebe.