DT
Dumisani T
1 reviews | Active since Dec 2020
16 Dec 2020, 18:31
***********- Uncredited amount
Your service is poor. I am frustrated because i made payments and i am still told i need to make more payments because someone credited my account by mistake. Your incompetence is costing me money. I need my account reconnected and credited with the amount i paid 5 days ago.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Dec 2020, 18:32Hi Dumisani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2020, 18:32
Official
Hi Dumisani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Dec 2020, 21:47Hi Dumisani,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that one of our customers made a payment of R280.00 on the 2020-09-27 by mistake. As a result, our account was incorrectly credited with an amount of R280.00.
In the month of October 2020, we never received a payment as there was a credit of R280.00. Our Finance Department picked up the error and reversed the payment of R280.00.
Please be advised that your account currently has an outstanding balance of R233.16. The amount of R280.00 was deducted from the payment you made on the2020-12-11.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that one of our customers made a payment of R280.00 on the 2020-09-27 by mistake. As a result, our account was incorrectly credited with an amount of R280.00.
In the month of October 2020, we never received a payment as there was a credit of R280.00. Our Finance Department picked up the error and reversed the payment of R280.00.
Please be advised that your account currently has an outstanding balance of R233.16. The amount of R280.00 was deducted from the payment you made on the2020-12-11.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2020, 21:47
Official
Hi Dumisani,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that one of our customers made a payment of R280.00 on the 2020-09-27 by mistake. As a result, our account was incorrectly credited with an amount of R280.00.
In the month of October 2020, we never received a payment as there was a credit of R280.00. Our Finance Department picked up the error and reversed the payment of R280.00.
Please be advised that your account currently has an outstanding balance of R233.16. The amount of R280.00 was deducted from the payment you made on the2020-12-11.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that one of our customers made a payment of R280.00 on the 2020-09-27 by mistake. As a result, our account was incorrectly credited with an amount of R280.00.
In the month of October 2020, we never received a payment as there was a credit of R280.00. Our Finance Department picked up the error and reversed the payment of R280.00.
Please be advised that your account currently has an outstanding balance of R233.16. The amount of R280.00 was deducted from the payment you made on the2020-12-11.
Kind regards
DStv: Hello Peter Team
Best regards,