*********** *****s

I joined DStv in November 2019. The package I signed up for was the DStv Premium Explora (24 month contract) package. This package includes that I get ShowMax included free of charge.

Since I have signed up, I did not ever get access to ShowMax, because, the self-service function on the website, the USSD channel, the WhatsApp line and even the call centre auto attended cannot recognize any of my account details. I always need to speak to a consultant and only they are able to pick me up on the system. I've connected with your call centre numerous times to assist me. Nobody is competent to assist. No-one.

DStv, you are not giving me what I am paying for, which is in breach of the contract. If you cannot get this sorted before my next premium, I will stop paying for the service. There will be no need to cancel my contract as the contract is in effect already cancelled by you due not delivering what you are getting paid for.