DK
Dipesh K
1 reviews | Active since Jul 2014
14 Aug 2015, 08:51
*********** Systems
Multichoice keeps on cutting my service saying my account is in arrears however when I call in to say that this is not true, they simply apologise by saying theres an issue on their side. This has been happening every week. Why change onto another system if you cannot handle it? I am actually thinking of cancelling my package! <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Aug 2015, 08:29Hello D Kalian,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the re-connection of DStv Asia add on service on smart card number *** on 20th August 2015, by one of our agents.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the re-connection of DStv Asia add on service on smart card number *** on 20th August 2015, by one of our agents.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply20 Aug 2015, 08:29
Official
Hello D Kalian,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the re-connection of DStv Asia add on service on smart card number *** on 20th August 2015, by one of our agents.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the re-connection of DStv Asia add on service on smart card number *** on 20th August 2015, by one of our agents.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,