1 reviews | Active since Jun 2020
*********** SUPPORT TEAM INCLUDING TECHNICIANS
I have now being struggling for 10 days to get 2 new decoders activated and paired to my primary decoder. NONE of the support people could resolve this - everytime they 'activate' the service, I have to wait for 15 - 20 minutes. OR sorry but their is definately a problem with your communications, OR are you sure no wind is blowing where your are, because their is NO communication OR wait, a Technician is working on the problem.........for 10 days now I have been asking, begging, screaming, but nothing - NO help from DSTV support team and no one calling me back to help. I called an Installer this morning out of desperation - he could not find anything wrong and took the 3 decoders to a multichoice agency - just to find out that the 2 decoders not working was NEVER paired and correctly activated. DSTV Support is absolutely useless and ***********. I don't know what I am paying for, clearly not SERVICE, because their is NONE.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Our records indicate we did have technical issues trying to link your Xtra View decoders. The devices are active now on the account. Should the technical errors persist you may reply privately, so that we can try and get in contact with you or alternatively use our Live Chat platform to interact with us.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We were unable to get hold of you telephonically. Our records indicate we did have technical issues trying to link your Xtra View decoders. The devices are active now on the account. Should the technical errors persist you may reply privately, so that we can try and get in contact with you or alternatively use our Live Chat platform to interact with us.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,