*********** stuff

On the 10/10/17 I smsed promo code for compact plus however I never got a call back, then went to twitter account for help (philimon Modise) assisted me with the upgrade and did not mention any extra cost to be for upgrades outside my payment date. 26/10/17 checked my balance on your self service and found out i owe R1095, the call the call centre and was assisted by Khanyisile Gumede who was of no help at all and gave me bad attitude. I explained to her that I see no reason why I should carry the extra cost that I was never informed of when I upgraded she went on to tell me that I should have known better and I must still pay that money, which she claimed that she could not give me information of the twitter person who helped as she can't access that information. I was on the phone for 21:37 seconds trying to make sense of the inconvenience cost by Phillimon who did not apply the promo code when he upgraded my subscription and never gave me full information with regards to the promotion. A minute later I spoke to Jamaine Peterston whom I explained my problem to and promised to escalate my issue to the team leader for adjustments to be made, after he told me I now owe R645, then R615, then R619. Which confused me even more he then explained to me that dstv accounts system has an error. I really don't understand why I should carry the extra cost of your employees incompetence, I am the buyer here not the seller. I should not be told that I should have made the initiative to ask if there's any cost extra regarding my request to upgrade. Khanyisile Gumede was very rude and had the worst attitude ever, Phillimon Modise cost me unnecessary extra cost that could have been avoided and payed the day I asked to upgrade. I'm very disappointed at your stuffs attitude especially with a service that involves money.