*********** staff, worst customer service from your company and consulted. Sort out my account

I pay 240 monthly on my subscription this includes 3 decoders, when I go to my fnb app to pay, my balance 800 when I call your call centre to enquire about this, I'm told my subscription was increased on whatsapp. We have never increased our subscription and will never do.

I called numerous times already to have this sorted out, your agents told me they escalate the matter and will investigate it, they will also get back to me, I have not receive any call up until now that's 3 weeks ago. Today I called again n spoke to Mamsie Gwaba, who told me they did cal back and spoke to account holder Mr Malisela, I don't know who Mr Malisela is and most definitely not the account holder of my account.

If you care about your customer you will sort out this mess.