*********** staff that don't know what they doing

Our decoder 1132 was faulty I went in they checked definitely faulty so the lady said I can buy a new one whereby I asked is it possible to take another explora seeing that my main decoder is a explora the lady by the name of Nono said yes when you get home you just plug in your staff and it will which was not the case after struggling two days and numerous calls wasting my airtime no help again phoned a installer paid him over R500 just to be told u can't do it just like that you need this that and what else whereby I said not a damn I'm taking it back. ..wasting more petrol. ..got there explained my story I told the lady who sends us up and down I told her I've cancelled the payment of R1499 with my bank as I returned there thing and I will pay now for a new 1132..yes mam it's sorted it will not go through ur account. ..boom there it goes through today R1499 I am highly frustrated and want my money back as in yesterday. ..tired of paying so much and don't get the necessary service nevertheless correct information. ..why pay so a lot if you employ *********** people. ..