*********** staff, no service delivery, Billing

This is my 3rd hellopeter complaint, I have phoned you on numerous occasions ,emailed you and have even complained on your facebook page! We have had DSTV for not even 2 months yet, in this month alone our tv has been cut 4 times and last night for the 5th! I was promised by Nesta Prior, in writing, that we would not be disconnected again. I am extremely frustrated and telling me that Multichoice has experienced a system error does not suffice anymore. I understood the first 2 times I was told that, what is your excuse now for the 5th time? It seems that multichoice's attitude is that pay your installment if you want DSTV and if you don't like how we work then don't pay it and receive the service. I'm at my wits end here, I phone in and ask to speak to a manager I get told by arrogant agents that the problem has been fixed. I dont actually understand what the problem is? We've paid you on time, I've been told that there is no re-connection fee due, why are we getting disconnected? You are wasting my time, energy and money! It costs me everytime I phone you to TRY resolve this query, which clearly has still not been done, as promised by 6 or 7 of Multichoice's employees.