*********** staff & no resolution

4 phone calls to 4 different people with 4 different answers last week. One even refused to let me speak to a supervisor. Incorrect information was given to me even after I specifically enquired & now 5 days later the dstv decoder in question is still not connected. I was told a certified copy of an identification document required can be any age & after filling all forms in & emailing them I was told they cannot be older than 90 days. I phoned in to ask for some help & understanding as we are long time customers - especially SINCE THIS WAS NOT MY ERROR BUT YOUR STAFFS & THE ANSWER IS STILL THAT I HAVE TO GET CERTIFIED COPIES. YOU HAVE NO IDEA HOW MUCH OF AN ON CONVENIENCE THIS IS!!!! Never mind that the account is being paid despite it not being connected! This is day light ******* & your staff hides behind the customer service staff - this includes their supervisors & change of ownership department. This pathetic as these staff are not trained properly .