*********** staff members

This is my second time complaining within a week,I paid R265 on Sunday for my mother's dstv but the service was suspended yesterday ,my little sister called the call centre yesterday and she was told that she needs to pay a certain amount as the account was overdue and the amount is not R49.25 /R50 and she ran out of airtime.So this morning I decided to send a Facebook message and I was told that the acc was owing R161.24 I asked where is that amount coming from,then form there the amount changed to R99.24 I asked for a breakdown of that amount so I can know what I'm paying for but no reply I need someone to explain to me where is the R99.24 coming from and did it Change from R161.24 cos I was told that the overdue amount is R49.24