*********** Staff Member

I contacted the Call Centre tonight in order to upgrade my package. My call was answered by an gent named, Ditshwanelo who told me that I first need to make the payment for the upgrade to be activated. When I questioned this she could not answer me and said its always been like that.I upgrade my package regularly and its done immediately,with payment to be made within 24 hours. This is pure incompetence. She then gave me attitude and did not listen to what I had to say and kept interrupting me. I then asked to speak to her superior and she put me on hold for over 10 minutes. I dropped the call and called back and spoke to Melishwa who activated the upgrade immediately and provided excellent service.