*********** Staff Listening Skills Required!!!

I called the call centre this afternoon regarding my faulty decoder. I got through a call centre agent by the name of Salome. I explained my issue but she did not acknowledge what I had to say and began authenticating me. Whilst on the call, I found that she was disengaged and disconnected...after the lengthy and frustrating authentication process she resorts to ask me what was the reason for my call and \how she could assist". I believe that Multichoice is wasting my time and money and should find more competent staff because she thought that I would repeat myself. She placed me on hold as I waited for her supervisor surely she did not consider me being irate. After 5 minutes I disconnected the call as I refused to hold on another minute wasting more of my time and money. It makes one wonder whether Multichoice ever looks at their customer service seeing that we pay exorbitant towards their monthly subscription."""