1 reviews | Active since Jun 2013
*********** staff /Inexistent service
last week Saturday 8 Aug 2015 I contacted the call centre to activate extra view and I was told to pay ,I requested that my account be debited for the service as multichoice already have my details ,this was never done ,yesterday the 13 Aug 2015 I had to go to the bank to pay myself as I was still not debited and had no service ,after paying I again contacted the call centre and I was told it would be activated this has still not happened ,<br> My reference number is ***5i14 please can a competent person contact me as the service level I have experienced thus far is not even on par with E-Toll call centre and I am not receiving any service ?<br> Is you call centre working in conjunction with Eskom and providing service shedding now?<br> Please can I be contacted as I am paying for services I am not receiving, this is very poor <br> <br> thank you<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation you confirm that your account problem has been resolved. Should you have any problems in the near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation you confirm that your account problem has been resolved. Should you have any problems in the near future please make use of our other mediums of communication below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta