*********** STAFF & INCORRECT INFORMATION

With regards to Ref No:***. I am a Premium DSTV customer for over 10 years and my premiums go off on the 15th of every month for the very first time on 15 November 2015 my premium did not go through From 16 to 26 Nov I have spoken to Gladys, Sibusiso and Velaki and each one of them indicated that I was incorrectly informed by the other speaker, on 24 Nov I sent an email to inquiries and Lyle Klassen responded saying that my services have been reconnected without the extra fee and that they have received my proof of payment however it does not reflect on the system but it would be forwarded to the relevant dept on 25 Nov my primary view is connected and extra view is disconnected ON 26 NOV GLADYS INFORMED ME THAT MY ACCOUNT IS IN ARREARS THAT IS WHY MY EXTRA VIEW IS NOT CONNECTED SHE PUT ME ON HOLD AND DID NOT RETURN PLEASE TAKE NOTE THAT I HAVE CALLED ON 24 NOV BECOS OF AN ERROR MESSAGE AND SPENT 16 MINUTES, 25 NOV AND WAITED FOR 25 MINUTES WITHOUT BEING HELPED DELETED MY AIRTIME, everytime I asked Sibisiso a question I was put on hold and he had to consult with his supervisor I requested to speak to his supervisor but was told he is busy and cannot take my call WORST SERVICE