*********** STAFF & INCORRECT INFORMATION

Multi choice thank you for your responses on 26 Nov and 4 Dec. However can you please explain to me as to what has been done about my complaint about your *********** staff and the incorrect info that they dish out. I had a query and I was informed that I should replace my decoder whereas nothing was wrong with my decoder. I do understand that my account has been sorted, due to the incompetence of your staff I had no TV for almost a week, I depleted my data holding on for 20mins and 35 mins just to be assisted, please take note that my complain is not about my account but about your *********** staff and how they give incorrect information. What have you done about that? I have called multichoice again and unfortunately I still get the very same *********** staff advising me to replace my decoder whereas nothing is wrong with my decoder, and you mention that my unsatisfactory experience is regarded with all seriousness that is a lie because I questioned previously what are you doing about it do you have an investigation? Unfortunately nobody has contacted me up to this day to find out exactly what transpired.