*********** STAFF

I requested my balance from your whatsapp chat, a waste of my data, I don't know why you have that useless service option. I resorted to USSD and got my balance as R173. 50. I needed an explanation and to understand why is it that my subs are different monthly, I then went to Live Chat and was NOT assisted by Keneilwe Radise from 07h17 to 20h51 - again a waste of my data (I could say time but not to worry, I am on lockdown so time was not a factor as I was in no hurry to go anywhere even if I wanted to). Keneilwe failed to explain to me 1. Why am I being billed differently every month? She went on to tell me about the box office which and that I need to send through a POP which I refused because that has nothing to do with my monthly billing. I top-up my box office account separately from my dstv account or ELSE, how will I hire a movie on a ZERO BALANCE? - a screen shot of my transactions would suffice. HOW DO YOU JUSTIFY FRONTLINE STAFF THAT CANNOT EXPLAIN A STATEMENT/INVOICE? 2. Furthermore, why my Access account was increased without any communication - how so? CAN I PLEASE HAVE A COMPETENT PERSON (THIS TIME) TO LOOK INTO MY BILLING AND EXPLAIN MY TO QUESTIONS ABOVE [The R173. 50 & the increase]