*********** staff caused me grief

<p>Had Dstv installed for my mom on 10 Aug and made first payment sane day for R350. My mother got an sms requesting payment on the 23rd and we called the Joburg centre to confirm payment. All was sorted as far as we know. On 30 Aug I made another payment for her but her account was suspended anyway. Called in next day to have E16-4 cleared but was told she's behind with one payment. We'd already disposed of the 1st receipt and both the consultant & superviser swore that only the last payment reflected. On Sep 12 I went ahead and paid R480 to cover extra & reconnection fees. I called in again to complain as the error was not cleared and this time was informed that there was a mix up with our accounts!!! My mother's brand new decoder was placed under my existing account with multi choice with a smart card we are NOT in possesion of making it impossible to have any service. To add to our frustrations; someone else is now viewing AT OUR EXPENSE!!! My mother now has has a decoder SHE IS NOT IN POSSESSION OF that is paired to her smart card and we were informed that having this whole mixup fixed, she would have to wait till the day of her next payment (2 FULL WEEKS) which I find totally ridiculous!!!</p> <p>Till then we have no services and the whole mess is being pinned on us!</p>