*********** Staff

I'm not sure if incompetence is one of DSTV's minimum requirements when advertising vacancies because their employees are the worst. I've spoken to two call center consultants who were unable to resolve my enquiry nor give me answers. I waited for over 20min while Sinenhlenhla looked through my account, ended up disconnecting the line because she didn't bother checking in on me. My second phone call didn't yield any results either as Samkelisiwe REFUSED to transfer me to a manager and said a I would get a callback and to date nothing.

Your facebook consultants are clueless - they keep telling me my payments have gone up because I have a Disney+ subscription which you guys gave to me for free until August 17 so I shouldn't be paying for it. I've been told I'm on DSTV Compact and have to pay the access fee which I've been doing and my payments have been coming up to R429. They've since gone up and no one can tell me why.

If you cannot explain what the increased amount on my account is for then I no longer want this service. You guys think you can just sneak a couple of rands into our total payable without informing us?