*********** staff

I am so disappointed with the service. I am so glad I am deactivating my services. I phonedin 4 times to cancel my price lock contract and every consultant told me something different. On the 23rd of June I was informed that the premium of R934 I paid on the 20th of June could be minused from the settlement amount of the contract. Then all I would have to do is pay the difference. Now apparently that is not possible. Your staff have no idea what they are doing. The consultant then told me she had sent a request to price lock and that they would contact me. Turns out that the consultant never sent the request through. Is this what Multi is about? Promising to deliver services to customers and not following through? I want my contract cancelled and my premium will be subtracted from the settlement amount because that is what I was told will happen. You can pull the call recordings and hear for yourself. I will not pay another premium on the 20th of July!! This is dispicable! I will take you guys to the ombudsman and you will hear from my lawyer.